{"id":31459,"date":"2025-04-21T13:43:45","date_gmt":"2025-04-21T13:43:45","guid":{"rendered":"https:\/\/www.vild-shop.com\/?page_id=31459"},"modified":"2025-12-27T11:22:09","modified_gmt":"2025-12-27T11:22:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vild-shop.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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About our watches<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What material are the watches made of? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\n\t\t\tOur watches are crafted from high-quality stainless steel, polished sapphire crystal, and genuine leather straps. The case, dial, and hands are all made of stainless steel. The design and conception of individual elements was created in Hamburg.\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the quality of the watches? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each vild Moonphase watch is tested for maximum durability, longevity, and precise timekeeping. Special attention was paid to the highest quality during design.<\/p>

The case is water-resistant to 5 ATM, making it easy to shower or bathe. It's also completely sound-insulated, so even in the quietest moments, a ticking sound is inaudible.<\/p>

The lunar calendar depicts a lunar phase precisely over 29.53 days, exactly as long as the moon goes through all its phases.<\/p>

The sapphire crystal is scratch-resistant and can withstand even the toughest conditions. Thanks to its crystalline structure, only diamonds are harder, and water beads up and rolls off the surface without leaving streaks.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is special about the vild Moonphase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The vild Moonphase watches combine an ancient tradition of timekeeping with the timeless style of a modern Bauhaus design. The lunar calendar originates as a small complication in mechanical watches. It recalls the origins of our modern calendar, which began with the measurement of the lunar phases. It represents one of the most mythical objects in history \u2013 one that has always held an important place in diverse cultures \u2013 the moon. Inspired by nature, the moon lies against a dark starry sky under domed sapphire crystal in a particularly elegant composition.<\/p>

The simple yet functional design of individual elements enables precise timekeeping in a timelessly elegant style. Long hands and clear indices are easily recognizable. A small crown and the flat case perfectly round off this uncompromising design.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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About our bracelets<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What material are the bracelets made of? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our leather watch straps are made of genuine leather and are handcrafted. We use only the finest materials, such as Italian calfskin and suede. NATO and Perlon straps are made of nylon. All our straps are safe and skin-friendly.<\/p>

Suede generally requires a little more care, which is why we have some\u00a0Tips and tricks for the proper care of your suede watch strap<\/b><\/a>\u00a0have compiled.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What is the quality of the bracelets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our\u00a0Watch straps<\/b><\/a>\u00a0are handcrafted and each one is inspected by us before shipping. The bracelets are very well suited to the demands of daily use. Both the\u00a0Nylon watch straps<\/b><\/a>\u00a0as well as our\u00a0Leather watch straps<\/b><\/a>\u00a0are water and dirt repellent to a certain degree.<\/p>

Handmade bracelets cannot always be identical, so there may be minor variations in detail that give the bracelet character.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Care instructions for our leather watch straps <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Vintage leather bracelets, which consist of two layers and aren't sewn together, are somewhat more susceptible to liquids such as water or sweat. Excessive contact with liquids can cause the layers to separate over time. In this case, they will need to be re-glued.<\/p>

Smooth leather watch straps<\/strong>
Care<\/strong><\/p>

Superficial scratches or abrasions can be removed with a little colorless leather grease. Minor scuff marks can also be removed by gently rubbing the leather with a finger. Matte-coated leather is generally more susceptible to wear and may darken slightly over time. This effect contributes to the vintage look and is intentional. Re-greasing leather will keep your strap supple and water-resistant.<\/p>

Special features<\/strong><\/p>

When you first bend the leather bracelet, the color may temporarily lighten. This effect will disappear with wear. It can also be immediately removed by moistening it. Leather is a natural product that softens after the first few uses, thus conforming to the shape of your wrist.<\/p>

Suede watch straps<\/strong>
Care<\/strong><\/p>

Light-colored suede is generally more susceptible to discoloration. Waterproofing the visible surface with a colorless suede spray will prevent dirt particles or liquids from penetrating the leather permanently. Suede should be avoided from contact with large amounts of water or other liquids.<\/p>

Special features<\/strong><\/p>

Suede bracelets are coated with a rubber coating on the edges to protect the leather from liquids and fraying. Some suede bracelets may initially fray slightly. This effect disappears after the first few uses, as this is purely excess suede. Lined suede bracelets are relatively thicker and stiffer. They become softer and more supple on the wrist after a short period of time.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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To what extent do the product images correspond exactly to the bracelets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We adjust each product image to the actual colors of the straps, ensuring colorfast images. Slight deviations may occur in individual cases due to non-standard color calibration of your screen. Thanks to the selected materials, the feel of our straps is very high-quality.<\/p>

Because the straps are handmade and leather is a natural material, not every strap will be the same. These small differences give your strap a unique character.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which Apple Watch are the straps compatible with? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All our Apple Watch bands are compatible with every Apple Watch SE, Ultra & Series 1 to 10. They are easy to slide in and available in a variety of colors and for both Apple Watch sizes.<\/p><\/div><\/div><\/section><\/div><\/div>

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What is special about NATO straps? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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NATO straps<\/b><\/a>\u00a0made their grand debut in 1973. Due to their extremely high durability, the straps were designated standard for soldiers by the British Ministry of Defence that year. The extremely durable and water-resistant nylon material used as a continuous band makes it almost impossible to tear the watch off your wrist. Today, NATO straps are experiencing a revival in a wide variety of colors and designs. They are also very popular for an authentic vintage look.<\/p>

What makes NATO straps special is that they consist of a single, continuous band, making them much more secure on the wrist. Direct skin contact with the watch case is largely avoided. They are also intentionally longer, allowing you to fold the end of the strap and slide it into the last ring if desired (see photo).<\/p>

You can find further tips and background information in our\u00a0Magazine about watches, watch straps and accessories<\/b><\/a>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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About our cases & watch rolls<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What material are the accessories made of? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our\u00a0Watch cases and watch rolls<\/a>\u00a0are handcrafted from high-quality leather. We attach particular importance to a premium feel. The watch cases are made of soft leather with a matte vintage finish. Our watch rolls, on the other hand, are made of particularly robust and sturdy saddle leather.<\/p>

Waxed Canvas Watch Rolls are an exception. These are waxed canvas made from pure cotton. This material makes your watch case both water-repellent on the outside and particularly strong and rigid. When folded, white streaks may appear on the fabric as the wax breaks down. This effect is completely normal and intended. It can be removed by gently rubbing the surface of the canvas with a cloth.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What is the quality of the accessories? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each of our accessories is handcrafted and built for lasting durability. We pay the utmost attention to the use of materials such as leather, canvas, and stainless steel. Our watch cases and watch rolls are ideally suited to the rigors of daily use.<\/p>

Handcrafted accessories cannot always be exactly alike. There will always be variations in detail in the manufacturing process and the properties of the natural material.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Care instructions for our leather accessories <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Superficial scratches or abrasions on smooth leather can be removed with a little colorless leather grease. Minor scuff marks can also be removed by gently rubbing the leather with a finger. Matte leather is generally more susceptible to wear and may darken slightly over time. This effect contributes to the vintage look and is intentional. By regreasing smooth leather, your accessory will remain supple and water-resistant.<\/p>

Please do not use detergents or surfactants to clean our accessories, as this will attack the natural protective layer and the natural material may quickly become dull and worn.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the cases and watch rolls also suitable for the Apple Watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our\u00a0watch holder<\/a>\u00a0and\u00a0watch stand<\/a>\u00a0are made of leather, marble, and wood. As natural products, they are not entirely alike. Each product is unique. Leather, marble, and wood all have minor imperfections, which are completely normal and make your product a unique accessory.<\/p>

Newly manufactured items may initially have odors, such as those from personal care products. These odors are completely harmless and will disappear after a short time. We produce small batches, so your accessory won't be in our warehouse for long.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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About our watch stands & holders<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What material are the accessories made of? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our\u00a0Watch cases and watch rolls<\/a>\u00a0are handcrafted from high-quality leather. We attach particular importance to a premium feel. The watch cases are made of soft leather with a matte vintage finish. Our watch rolls, on the other hand, are made of particularly robust and sturdy saddle leather.<\/p>

Waxed Canvas Watch Rolls are an exception. These are waxed canvas made from pure cotton. This material makes your watch case both water-repellent on the outside and particularly strong and rigid. When folded, white streaks may appear on the fabric as the wax breaks down. This effect is completely normal and intended. It can be removed by gently rubbing the surface of the canvas with a cloth.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Care instructions for our stands and holders <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Leather<\/strong>
Superficial scratches or abrasions on smooth leather can be removed with a little colorless leather grease. Minor scuff marks can also be removed by gently rubbing the leather with a finger. Matte leather is generally more susceptible to wear and may darken slightly over time. This effect contributes to the vintage look and is intentional. By regreasing smooth leather, your accessory will remain supple and water-resistant.<\/p>

Marble<\/strong>
Marble is a natural limestone that developed a crystalline structure under pressure deep within the Earth. This marbling can vary greatly, ranging from very fine to coarse strands. As a limestone that was subjected to high pressure, marble also often contains small air pockets. This makes each marble floor unique. Marble is sensitive to acids, so it should not come into contact with strong cleaning agents or other acidic substances (e.g., wine, vinegar, citrus fruits).<\/p>

Wood<\/strong>
Wood is a natural product and typically has minor imperfections, such as inclusions, color variations, or slight deformations. We treat our wood to make it water-repellent and light-resistant. Wood may warp or discolor under prolonged or excessive exposure to moisture, UV radiation, or extreme temperatures. With normal use, it requires no maintenance.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ordering and payment methods<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I find the right strap size for my watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Band width (lug width)<\/strong><\/p>

The width determines whether the strap fits the watch. The strap width (also called lug width) can be determined using a centimeter ruler between the two strap attachments on the watch case. Most watches have a strap width between 18 and 22 mm, with 20 mm being the most common.
Our graphic shows you exactly where the width is measured on the watch. We offer in our\u00a0Online Shop<\/b><\/a>\u00a0These three most common band widths are usually available for each bracelet.<\/p>

Band length<\/strong><\/p>

Our watch straps come in a standard length that fits both men and most women. You can find the exact measurements of the strap on the respective product pages. To be absolutely sure, you can measure your wrist circumference using a long piece of paper and a ruler, for example.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I purchase a personalized item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will find the option for your personal embossing on the respective product pages of the\u00a0Watch straps<\/b><\/a>\u00a0<\/b>or leather accessories. Unfortunately, embossing is not possible on suede or nylon straps.<\/p>

You can choose a maximum of two capital letters or numbers for embossing. After entering your details on the product page, you can add the selected product to your cart and check out, or continue shopping. Your desired personalization will be automatically sent to us after checkout. Embossing the accessory does not increase shipping times.<\/p>

Please note that we have to exclude personalized items from the 14-day right of return (see Terms and Conditions \u00a77 (1)), as they can no longer be sold even in a new condition with the embossing.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I buy a quick release strap? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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NATO and Perlon straps fit quick-change lugs without any adjustments. Some of our straps come with a quick-change lug. You can identify these straps by the product image, which shows the back of the strap. There, you can see the holes for the quick-change lug pins.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How do I know if my current strap has quick-change lugs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\n\t\t\tUnder "How do I buy a strap with quick-change lugs?" you'll find an image showing quick-change lugs in a watch strap. These spring bars require cutouts in the leather so that the quick-change lugs can be pressed together with the fingers, allowing the strap to be changed more quickly than with regular spring bars. Generally, both regular spring bars and quick-change lugs fit a watch strap.\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I change my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The best thing to do is send us a quick email. If your order hasn't been shipped yet, we'd be happy to change it for you.<\/p>

Service contact email:\u00a0contact@vild-shop.com<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which payment methods are offered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\n\t\t\tWe offer modern and secure payment methods, such as PayPal, Apple Pay, purchase by credit card, purchase on account, and SOFORT Banking. Of course, you can also pay in advance. We do not charge any additional fees for these payment methods. You can select your preferred payment method with a single click during checkout.\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What do I do if I forget my password or username? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In the\u00a0Login window<\/b><\/a>\u00a0You can have your password reset. You can restore access to your account using your email address.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipment
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How much does shipping cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can find all shipping information at the following link:<\/p>

https:\/\/www.vild-shop.com\/versandarten\/<\/a><\/p>

The shipping costs for national and international destinations will also be automatically displayed in our checkout area after you select your country.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does shipping take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unless a different delivery time is specified for the specific article, our\u00a0Delivery time<\/strong>:<\/p>
country<\/b><\/td>Delivery time<\/b><\/td><\/tr>
Germany<\/i><\/td>2-7 working days<\/td><\/tr>
EU<\/i><\/td>up to 10 working days<\/td><\/tr>
Switzerland & Norway<\/i><\/td>up to 10 working days<\/td><\/tr>
United Kingdom<\/i><\/td>up to 10 working days<\/td><\/tr>
Countries outside Europe<\/i><\/td>up to 20 working days<\/td><\/tr><\/tbody><\/table>

If you have any questions or concerns (e.g. if you need a shipment that is urgent), please feel free to contact us at any time.
We usually respond within a few hours Mon \u2013 Fri from 8:00 am to 6:00 pm.
E-mail:\u00a0contact@vild-shop.com<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which countries do you ship products to? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We ship to the EU and many international countries, including Switzerland, the UK, and outside of Europe. Please contact us if your country isn't listed yet.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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return<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Which products can I return if I don't like them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can return your purchased product to us within 20 days of delivery without giving any reason. Simply notify us of your return request by email within this period. This right applies to all our customers, both in Germany and internationally. Please note that bracelets with your personalized engraving are excluded from this, as they are generally no longer available for sale.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I return my purchased product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you would like to return your product, please contact us via a short message to:\u00a0contact@vild-shop.com<\/a>We will then provide you with all the details and initiate the return process with you. Simply send us an email within the 20-day return period.\u00a0<\/p>

You can usually simply return your order in the packaging we sent it to you. We make sure that the outer packaging is reusable. Returning bracelets in our packaging can be easily sent as a large letter with postage (\u20ac1.80) via Deutsche Post with tracking.\u00a0Here<\/b><\/a>\u00a0You can also order the stamp online and then print it out.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Security & Guarantee<\/div> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How is my personal information used? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your data will be kept securely with us and will not be shared with unauthorized third parties or misused for advertising purposes. The exception is the newsletter, which you will only receive with your prior consent and can unsubscribe at any time.<\/p>

We only need your login information to smoothly process your order, deliver your order, and answer any queries. Personal data will only be forwarded to the relevant logistics or financial service providers in connection with delivery or payment, using state-of-the-art encryption techniques. You can find all the details in our privacy policy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment security is available in the shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We always use the latest security standards for our online shop to ensure your data is safe with us. We always use the SSL (Secure Socket Layer) security standard for data transmissions, which protects your personal data from unauthorized access at all times. This procedure is also used by our financial and logistics service providers.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What guarantee is provided with the products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\n\t\t\tAll our products come with the statutory one-year warranty. The warranty is valid for two years.\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

About our watches What material are our watches made of? Our watches are made of high-quality stainless steel, polished sapphire crystal, and the bracelets<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31459","page","type-page","status-publish","hentry"],"yoast_head":"\nH\u00e4ufig gestellte Fragen zu unseren Produkten und zum Shop | vild<\/title>\n<meta name=\"description\" content=\"Alle wichtigen Informationen rund um den Kauf unserer Produkte, \u00fcber die Zahlungsmethoden, Versand, R\u00fcckgabe und Garantie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vild-shop.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u00e4ufig gestellte Fragen zu unseren Produkten 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