Frequently Asked Questions

About our Watch Straps

What material are the straps made of?

Our leather watch bands are made of genuine leather and are hand made. We use only the best materials, such as Italian calfskin and suede. Nato and Perlon straps are made of nylon. All our bracelets are harmless and skin-friendly.

What is the quality of our straps?

Our watch bands are handmade and each one is checked by us before shipping. The straps are very well suited for the demands of daily use. Both the nylon straps and our leather bands are water and dirt resistant to a certain degree.

Handmade straps can’t always be 100% the same, so there may be minor differences in detail that give each strap a character.

In how far do the product images correspond to the watch straps?

We match each product image to the actual colors of the straps so that the photos are colorfast. A non-standard color calibration of your screen may cause slight deviations in individual cases. Thanks to the selected materials, the feel of our straps is of very high quality.

Since the watch bands are handmade and leather is a natural material, not every bracelet is 100% the same. These smaller differences give your strap a unique character.

Do our straps also fit the Apple Watch?

All our straps can also be used on your Apple Watch with a standard adapter. The adapter fixes the straps by means of a spring bar according to the same principle as a classic wristwatch.

We offer you adapters, which fit to any Apple Watch version (Series 1-3). They are easy to insert and are available in different colours as well as for both sizes of the iwatch.

What is special about nato straps?

Nato Straps made her debut in 1973. Due to their extremely high resilience, the bracelets have been named by the British Ministry of Defence as the standard for soldiers this year. The extremely durable and waterproof nylon material as a full-length band makes tearing the watch from the wrist almost impossible. Today, Nato straps are experiencing a revival in a wide variety of colours and designs. They are also very popular for an authentic vintage look.

Particularly interesting is the fact that Nato wristbands consist of a continuous band and are much safer to wear on the wrist. Direct skin contact with the watch case is thus largely avoided. In addition, they are deliberately kept a little longer so that you can push the end of the strap folded into the last ring (see photo).

Orders and Payment Methods

How do I find the right strap size for my watch?

Width of the Strap (Lug Width)

The width determines whether or not the strap fits your watch. Between the two lugs of the watch case, you can determine its strap width (also known as the lug width) with a centimetre measurement. Most watches have a strap width between 18 and 22mm, with 20mm being the most common width.
Using our image, you can see where exactly the lug width of the watch is measured.

 

Length of the Strap

Our watch bands have a standard length that suits both men and most women. On the product pages you find the exact dimensions of our straps. To be absolutely sure, you can measure your wrist circumference with a long piece of paper and a centimetre measurement.

How do I buy a personalized strap?

You find the option for your personal imprinting on the respective product pages of the watch bands. Embossing is not possible on suede and nylon straps.

You can choose a maximum of two capital letters or numbers for the stamp. After entering the information on the product page, you can put the selected strap into the shopping cart and check out or continue shopping. Your desired personalization will be transmitted to us automatically after the checkout. The shipping time is not extended by an embossing of the strap.

Please note that we have to exclude personalized straps from the 14-day right of return (see §7 (1) of the General Terms and Conditions) since they cannot be re-sold with their embossing.

How do I know if my current strap has quick-release bars?

Under How to buy a strap for quick-release bars? you find a picture showing these bars in a watch strap. The spring bars require cut-outs in the leather so that they can be pressed together with a finger.

How can I change my order?

Just send us a short e-mail. If your order has not yet been shipped yet, we are happy to change it for you.

Service Contact E-Mail: contact@vild-shop.com

What payment methods are offered?

We offer modern and secure payment methods such as Paypal, Apple Pay (in available countries) or Klarna. You can also pay by credit card or wire transfer. We do not charge any additional fees for different payment methods. During checkout you can choose your preferred method.

What to do if I have forgotten my password or username?

In the login window you are able to reset your password. You can use your email address to restore access to your account.

Shipments

How much does shipping cost?

Germany

Starting at an order value of 15€ the shipping within Germany is free of charge.
Under an order value of 15€ shipping costs 2,34€.

other countries

Starting at an order value of 50€ international shipping is free of charge.
Under an order value of 15€ shipping costs 6,20€.

How long does shipping take?

Within Germany the shipping time is approximately 2-3 business days after we received your order. International shipping takes about 3-4 business days.

The personalization of a watch strap does not cause additional shipping time.

What countries are products shipped to?

We ship internationally, with new countries being added constantly.

Returns

What products can I return if I don't like them?

You can return your purchased product to us within 14 days of receiving your shipment. It is sufficient to inform us of your return request within this period for example via email. Please note that personalized wristbands are excluded, since they usually can not be re-sold.

How can I return my purchased product?

If you want to return your product, please contact us via a short message: contact@vild-shop.com. We are going to give you all the details and initiate the return shipment with you. It is sufficient if you send us an e-mail within the 14-day return period.

As you can usually simply return your order in the packaging we send you. We ensure that the outer packaging is reusable.

Security & Warranty

How is my personal data used?

Your data is kept safe with us and will not be passed on to unauthorized third parties or misused for advertising purposes. The only exception is the newsletter, which you only receive with your prior consent and which you can cancel at any time.

We need your registration data only for the smooth processing of your order, delivery and for queries. Personal data will only be forwarded to the respective logistics or financial service providers in connection with your delivery or payment using the latest secure encryption technology.

What payment guarantees are available in the shop?

We use the latest security standards for our online shop at all times, so that your data is safe with us. We use the SSL (Secure Socket Layer) standard for data transfers, which protects your personal data from unauthorized access by third parties at all times. This procedure is also used by our financial and logistics service providers.