Frequently Asked Questions

Update - March 2020

Our delivery promise: shipment within 2 - 4 working days

Dear customers,

Our top priority is your health and well-being as well as that of our colleagues. For safe protection, we conscientiously follow the recommendations of WHO (World Health Organization) and the federal health department. We work tirelessly to ensure that the products you love are always available and delivered in the safest way possible.
Our webshop www.vild-shop.com is open for you and we keep our delivery promise to ship within 2-4 working days.

What we do in particular to ensure that you and our staff are given the best possible protection:
– We follow the instructions of the WHO (World Health Organization) and the federal health department
– As a small team with pure e-commerce we are protected from many uncontrollable contact ways
– All trips and unnecessary leisure activities were voluntarily stopped by our team
– We pay attention to a particularly high level of hygiene, such as regular disinfection and the wearing of gloves in contact with products

Even though the current atmosphere may create uncertainty, we know that we can get through the situation quickly with a first-class team and a great customer community.

Take care and support each other,
Your vild team

About our watches

What material are our watches made of?

Our watches are made of high-class stainless steel, polished sapphire glass and genuine leather. The case as well as the dial and hands are made of stainless steel. The design and conception of individual elements was created in Hamburg.

 

What is the quality of the watches?

Each of the vild Moonphase watches is tested for maximum durability, long life and precise time measurement. During the conception special attention was paid to highest quality.

The case is secured to a water resistance of 5 ATM, which allows for example a shower or bath without any problems. It is also completely soundproofed, so that a ticking sound is not audible even in the quietest moments.

The lunar calendar precisely reproduces a lunar phase over 29.53 days, exactly as long as the moon passes through all phases.

The sapphire crystal is scratch-resistant and can withstand even the heaviest loads. Thanks to its crystalline structure, only diamonds are harder and water beads off the surface without streaks.

What is special about the vild moon phase?

The vild Moonphase watches combine an old tradition of timekeeping with the timeless style of a modern Bauhaus style. The moon calendar finds its origin as a small complication in mechanical watches. It reminds us of the origin of our present calendar, which began with the measurement of the moon phases. It represents one of the most mythical objects in history – which has always had an important place in different cultures – the moon. Inspired by nature, the moon lies on a dark starry sky under a domed sapphire crystal in a particularly elegant composition.

The simple yet functional design of individual elements enables precise timekeeping in a timelessly elegant style. Long hands and clear indexes can be quickly recognised. A small crown and the flat case perfectly round off this uncompromising design.

About our watch straps

What material are the straps made of?

Our leather watch straps are made of genuine leather and are handmade. We use only the best materials, such as Italian calfskin and suede. Nato and Perlon straps are made of nylon. All our straps are harmless and skin friendly.

Suede leather is generally a little more in need of care, which is why we have put together some tips and tricks for the correct care of your suede watch strap.

What is the quality of the straps?

Our watch straps are made by hand and each one is checked by us before shipping. The bracelets are very well suited for the demands of daily use. Both the nylon watch bands and our leather watch straps are water and dirt resistant to a certain degree.

Handmade bracelets can not always be 100% identical, so there may be minor detail variations, which give the strap a character.

To what extent do the product images exactly match the watch straps?

We match each product image to the actual colors of the bracelets, so that the images are color-fast. If your screen is not calibrated to a standard colour, there may be slight variations in individual cases. Thanks to the selected materials, the feel of our wristbands is very high quality.

Since the wristbands are handmade and leather is a natural material, not every wristband is 100% identical. These small differences give your bracelet a very special character.

What is special about Nato Straps?

 

Nato Straps had their big debut in 1973. Because of their extremely high durability, the straps were made the standard for soldiers by the British Ministry of Defence in that year. The extremely durable and waterproof nylon material as a continuous band makes it almost impossible to tear the watch from the wrist. Today the Nato Straps are experiencing a revival in various colours and designs. They are also very popular for an authentic vintage look.

What makes Nato Straps special is that they consist of a continuous band and can be worn much more securely on the wrist. A direct skin contact with the watch case is thus largely avoided. In addition, they are intentionally kept a little longer, so that the end of the bracelet can be folded and pushed into the last ring if desired (see photo).

Further tips and background information can be found in our magazine on watches, watch straps and accessories.

Bestellung und Zahlungsmethoden

How do I find the right strap size for my watch?

Strap Size (lug width)

The width determines whether the strap fits the watch. Between the two strap holders of the watch case you can determine the width of the strap (also known as the lug width) with a centimeter measure. Most watches have a strap size between 18 and 22mm, with 20mm being the most common band width.
On our graph you can see where exactly the width is measured on the watch. In our online shop we offer these three most common lug widths for each bracelet.

strap length

Our watch straps have a standard length that fits both men and most women. On the respective product pages you will find the exact measurements of the bracelet. To be on the safe side, you can measure and adjust your wrist circumference with a long piece of paper and a centimetre measurement.

How do I buy a strap with personalization?

You will find the option for your personal embossing on the respective product pages of the watch straps. Unfortunately, embossing is not possible on suede and nylon straps.

You can choose a maximum of two capital letters or numbers as embossing. After entering your details on the product page, you can add the selected bracelet to your shopping cart and check out or continue shopping. Your desired personalization will be automatically sent to us after check-out. The shipping time is not extended by embossing the strap.

Please note that we have to exclude personalised straps from the 14-day right of return (see AGB §7 (1) ), as they can no longer be sold even in new condition with the embossing.

How can I change my order?

The best thing you can do is write us a short e-mail. If your order has not yet been shipped, we can change it for you.

Service contact e-mail: contact@vild-shop.com

 

What payment methods are offered?

We offer modern and secure payment methods, such as Paypal, Apple Pay (in available countries), purchase by credit card and bank transfer. We do not charge additional fees for certain payment methods. You can choose your preferred payment method during checkout.

What do I do if I have forgotten my password or username?

You can reset your password in the login window. With your email address you can restore access to your account.

Shipping

How much does shipping cost?

Germany

From an order value of 15€ the shipping within Germany is free of charge.
Under 15€ order value the shipping is 2,36€.

other EU countries

From an order value of 50€ the shipping to other EU countries than Germany is free.
Below 50€ order value the shipping is 3,90€.

How long does the shipping take?

Within Germany the shipping time is about 2-3 working days after we have received your order. Shipping to other EU countries takes about 3-4 working days.
The personalization of a strap does not cause additional shipping time.

To what countries are products shipped?

We ship to most EU countries, and new countries are constantly being added.

Return

Which products can I return if I am not satisfied?

You can return your purchased product to us within 14 days after delivery of your order without giving reasons. It is sufficient to inform us within this period about your return wish. This right applies worldwide. Please note that personalised watch straps are excluded from this right, as they can usually no longer be sold.

How can I return my purchased product?

If you wish to return your product, please contact us with a short message to: contact@vild-shop.com. We will then give you all the details and initiate the return process with you. It is sufficient if you send us an email within the 14 day return period.

You can usually simply return your order in the packaging we sent you. We make sure that the outer packaging is reusable. The return shipment in our packaging can be franked as a large letter (1,55€) via the Deutsche Post and thrown into a mailbox.

Security & Guarantee

How will my personal data be used?

Your data will be kept safe with us and not passed on to unauthorized third parties or misused for advertising purposes. An exception to this is the newsletter, which you will only be sent if you give us your prior consent and can then cancel it at any time.

We only need your registration data for the smooth processing of the order, delivery and for any queries. Personal data will only be forwarded to the appropriate logistics or financial service providers in connection with delivery or payment using the latest encryption techniques. You will find all details in our data protection regulations.

Which payment securities are available in the shop?

We always use the latest security standards for our online shop, so that your data is safe with us. We always use the SSL (Secure Socket Layer) security standard for data transmissions, so that your personal data is protected at all times from access by unauthorised third parties. This procedure is also used by our financial and logistics service providers.

SSL Zertifikat

What guarantee is given with the products?

We give a two-year warranty on our watches. All other products come with a one year warranty. The warranty is valid for two years.