Data protection
Protecting your privacy is very important to us. Below we provide detailed information about how we handle your data on our website: www.vild-shop.com
Data collection and use for contract processing and when opening a customer account
We collect personal data when you voluntarily provide it to us as part of your order, when you contact us (e.g. via contact form or email) or when you open a customer account. Which data is collected can be seen from the respective input forms and includes your first and last name, your gender, your date of birth, your delivery and billing address and your email address as well as, if applicable, your password and your telephone number. We use the data you provide to process the contract and handle your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be blocked for further use and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you below. You can delete your customer account at any time and can do so either by sending a message to the contact option described below or via a function provided for this purpose in your customer account.
When processing data, we naturally adhere to all applicable legal regulations. You can object to the use, processing, and transmission of your data for marketing purposes at any time by sending a message to our email address (contact@vild-shop.com) or postal address.
Data transfer for contract fulfillment
To fulfill the contract, we will pass your data on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on the payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service provider. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider using your access data during the ordering process. The privacy policy of the respective payment service provider applies in this respect.
Data usage when registering for the email newsletter
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter in accordance with your consent. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
Data usage when visiting our website
When you visit our vild-shop website, usage data is transmitted through your internet browser and stored in log files. These stored records contain the following information: the date and time of the visit, the name of the page accessed, the IP address, the referrer URL (the URL from which you came to our site, if applicable), the amount of data transferred, the loading time, and product and version information of the browser used. Users' IP addresses are deleted after use. We evaluate these log file records purely anonymously in order to further improve our offering and make it more user-friendly, as well as to find and correct errors more quickly.
Data usage when shopping
When you shop in our online shop, we process personal data solely for the purpose of fulfilling the contract and processing your order, delivering the goods, checking your creditworthiness, processing payments, and handling any warranty claims. For these purposes, we process your first and last name, gender, date of birth, delivery and billing address, email address, and, if applicable, your password and telephone number.
For the purpose of contract execution or billing, your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for contract execution or billing or if you have previously consented. For example, as part of processing your order, service providers we use (e.g., transport companies) will receive the necessary data for order processing.
PayPal
We accept payments via PayPal, including all payment methods via the PayPal Plus service, such as credit card purchases, direct PayPal payments, and purchase on account. During the payment process, you will be redirected to PayPal, and some of your data will be shared with PayPal. Only the information necessary for processing or executing the payment, such as the total purchase price and payment information, will be shared.
Here you can see the PayPal Privacy Policy view.
Stripe
We accept payments through the service provider Stripe. This includes payments by credit card and SOFORT Überweisung. During payment processing, some of your data will be transferred to Stripe. Only the information necessary for processing or executing the payment, such as the total purchase price and payment information, will be transferred.
Here you can see the Stipe Privacy Policy view.
Use of data when contacting us
You have several options for contacting us: by email, by phone, or by mail. When you contact us, we will use the personal data you voluntarily provide to us solely for the purpose of contacting you and processing your inquiry.
Who from our team has access
Members of our team have access to the information you provide. For example, both administrators and shop managers can access:
- Order information such as purchased products, the time of purchase and the shipping address and
- Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to process orders, issue refunds, and provide you with the best possible support.
Use of cookies
In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Most of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). With the help of these cookies we can provide you with the shopping cart and wish list area. They store, among other things, the products you have selected and the purchase value. Other cookies can remain on your device for up to a year and enable us to recognize your browser on your next visit and to offer you personalized offers (persistent cookies). They are automatically deleted after this year. Our cookies record, among other things, the following information: Session ID, hash for the shopping cart, hash for the wish list, origin of the user, gender of the categories visited, last page visited on vild.
You can set your browser to inform you about the setting of cookies and to decide whether to accept them individually, or to reject cookies in specific cases or in general. Below you will find brief instructions on how to disable cookies in the respective browser for the future:
Internet Explorer:
In the “Tools” menu, select “Internet Options”.
Click on the “Privacy” tab.
You can now configure the security settings for the Internet zone. Here you can specify whether and which cookies should be accepted or rejected.
Click “OK” to confirm your setting.
Firefox:
In the “Tools” menu, select Settings.
Click on “Privacy”.
In the drop-down menu, select “Create using custom settings”.
Now you can set whether cookies should be accepted, how long you want to keep these cookies and add exceptions for which websites you always or never want to allow to use cookies.
Click “OK” to confirm your setting.
Google Chrome:
Click the Chrome menu in the browser toolbar.
Now select “Settings”.
Click “Show advanced settings”.
Under “Privacy,” click “Content Settings.”
Under “Cookies” you can make the following settings for cookies:
Delete cookies
Block cookies by default
Delete cookies and website data by default after closing the browser
Allow exceptions for cookies from specific websites or domains
Please note, however, that if you do not accept cookies, the functionality of our website will be limited.
Use of Google Analytics for web analysis
This website uses Google Analytics, a web analysis service provided by Google Inc. (www.google.de). Google Analytics uses methods that enable an analysis of your use of the website, such as so-called "cookies", text files that are stored on your computer. The information generated about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Use of social plugins from Facebook, Google, YouTube, Pinterest, Instagram, Twitter and Whatsapp
Facebook, Google and YouTube
Our website uses social plugins ("plugins") from social networks. These are services provided by the US companies Facebook and Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google")).
When you visit a page containing such a plugin, your browser establishes a connection to Facebook or Google, and the content is loaded from those pages. Your visit to this website may therefore be tracked by Facebook and Google, even if you do not actively use the social plugin function. If you have a Facebook or Google account, you can use such a social plugin and share information with your friends. vild has no influence on the content of the plugin or the transmission of information.
On their websites, Facebook and Google provide detailed information about the scope, type, purpose, and further processing of your data. Here you will also find further information about your rights and settings options for protecting your privacy.
http://www.facebook.com/policy.php
http://www.google.com/intl/de/+/policy/+1button.html
This website also integrates plug-ins from the social network Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). You can recognize the Pinterest plug-in by the "Pin it" button on our site.
If you click the Pinterest "Pin it" button while logged into your Pinterest account, you can link the content of our pages to your Pinterest profile. This allows Pinterest to associate your visit to our pages with your user account. Please note that we do not receive any information about the content of the transmitted data or its use by Pinterest. Further information can be found in Pinterest's privacy policy: http://about.pinterest.com/de/privacy.
This website also integrates plug-ins from the social network Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA ("Instagram"). You can recognize the Instagram plug-in by the "Instagram button" on our site.
If you click the "Instagram button" while logged into your Instagram account, you can link the content of our pages to your Instagram profile. This allows Instagram to associate your visit to our pages with your user account. Please note that we do not receive any information about the content of the transmitted data or its use by Instagram. Further information can be found in Instagram's privacy policy: http://instagram.com/about/legal/privacy/.
Our website uses services from Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, and is linked to "Twitter" or "Follow" via buttons or links, or to an image with a blue bird. This makes it possible to share a post or page on Twitter or to follow an account or topic on Twitter. When you visit a web page on this website that contains such a button, your browser establishes a connection to the Twitter servers in order to transmit the content of the button to your browser. We have no influence on the extent of the data that Twitter collects using these services and can only provide information to the best of our knowledge. Only your IP address and the URL of the respective website are transmitted when you click on the button. We cannot say whether Twitter uses this data for other purposes. Further information can be found in Twitter's privacy policy at http://twitter.com/privacy.
This website also uses a WhatsApp button (WhatsApp Share button). With this button, you can share content from vild via the WhatsApp application on your mobile phone. The button is a hyperlink. When the button appears on this website, no personal data is transmitted to the operator of WhatsApp or other third parties. As soon as you use the WhatsApp button, the operator of WhatsApp learns which content is being shared and that the button was used on this website. More information about how the operator of WhatsApp handles personal data can be found in the operator's privacy policy: https://www.whatsapp.com/legal/#Privacy.
Retargeting
This website uses retargeting technologies operated by third parties. Retargeting allows us to target users on our partners' websites with advertising who have already shown an interest in our shop and our products. Studies have shown that personalized, interest-based advertising is more interesting for users than advertising that lacks such a personal connection. Retargeting uses a cookie-based analysis of previous user behavior. Naturally, no personal data is stored, and retargeting technology is used in compliance with applicable data protection regulations. If you do not agree to the display of this type of advertising, you can deactivate cookies and/or delete existing cookies via your internet browser settings. To do so, please follow the instructions above. You can also object to cookie-based analysis with effect for the future by saving an opt-out cookie on your device in accordance with the information below: http://tools.google.com/dlpage/gaoptout?hl=de
Review reminder by email
If you have given us your express consent to do so during or after your order by activating a corresponding checkbox or clicking a button provided for this purpose, we will use your email address to remind you to submit a review of your order using the rating system we use. This consent can be revoked at any time by sending a message to the contact option described below.
Right to information and contact options
You have the right to free information about the personal data we have stored about you, as well as the right to correct, block, or delete this data, if applicable. If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correct, block, or delete data, or revoke consent you have given, or object to a specific use of your data, please contact us directly using the contact details in our legal notice.
You can send all concerns and inquiries to the following email address: contact@vild-shop.com